FREE 30 DAY RETURNS & 60 DAY RESIZES

At FLYNNI, we offer complimentary 30 day returns, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. We take pride that our jewelry is produced with exceptional standards!

FLYNNI is proud to offer free return shipping on all ring and loose diamond orders. We will provide the free FedEx return shipping label, so that your return process is seamless and easy.

Within 60 days of shipment to our US, Canadian, UK, China, and Australian customers, we also offer one complimentary resizing for our standard ring styles, when within jeweler’s recommended sizing range, with free shipping both ways. Please note our eternity rings cannot be resized due to their design. Custom, modified, and engraved rings are subject to resize fees. FLYNNI offers one complimentary resizing for our vintage rings, within the sizing tolerance listed online for each ring. In order to maintain structural integrity, certain vintage rings and rings in our Extraordinary Collection are final sale if they are resized. Vintage or Extraordinary rings that are final sale if resized are marked clearly when a ring size is selected. If you resize your ring at the time of your purchase, any subsequent resizes will be subject to fees. For orders shipped outside the US, Canada, China, the UK, and Australia we do not offer free ring resizing or free returns due to potential taxes being levied. For more information, please don’t hesitate to contact us.

Please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Due to their personalized nature, the following orders are nonreturnable: items that have been modified, engraved, or resized; items that have previously been exchanged; and custom designed jewelry. If a piece is returned for a refund or canceled during production, your next purchase will qualify for exchange. Alterations to orders currently in process void the complimentary resize, return and exchange policies. If you have a special request for a later delivery date, our 30 day return/exchange period begins on the date that your order was first available to ship. Similarly, if you plan on picking up your ring from one of our showrooms, our 30 day return/exchange period begins on the date that your order is available for pick up.

HOW TO RETURN AN ORDER

1. Obtain the Return Shipping Authorization Code: Contact us to obtain a return shipping authorization code and request your free FedEx return shipping label. Write your return shipping authorization code on the outside of the package you are returning. (Please note that the free FedEx return shipping label only applies to US, Canadian, UK, China, and Australian ring and loose diamond orders.)

2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise). Your FLYNNI Jewelry Cleaner is complimentary; please keep this as a token of our appreciation. For resizes, do not include original certificates and accompanying materials. For security reasons, do not write jewelry, diamonds or other related words anywhere on the package.

3. Shipment and Insurance: In order for the insurance to be valid with the use of your FedEx prepaid label, you must “double box” your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx Priority box and seal it. Place the small FedEx Priority box inside a medium FedEx Priority box. Affix the label to the outside of the larger box and drop it off at your nearest FedEx location. FLYNNI and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped – this receipt will act as proof of insurance.

4. If you decide to use a different shipping method, please follow the shipping procedures below. FLYNNI is not responsible for items lost or damaged while shipping.

If your order is valued at under $500, you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached FLYNNI.
If your order value is over $500, ship your return via US Postal Service Registered Mail™, insured for the total value of the shipment, signature required, and request a return receipt for confirmation that your shipment has reached FLYNNI. FedEx and UPS will not insure merchandise over $500.

REFUND PROCESS

After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. FLYNNI will refund the original purchase amount of the item via the mode of payment used in the original purchase, with the exception of bank wire payments. Orders paid by bank wire will be refunded by check. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.

Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of $50. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us to request another return shipping authorization. All requests for refunds must be in writing via email or fax. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.

If you have any questions about our return procedure, please contact us.

FREE SHIPPING BOTH WAYS WITH FEDEX

We offer free FedEx shipping on every US, Canadian, UK, China, and Australian order. To make your FLYNNI purchasing experience as stress-free as possible, we also offer free return shipping on all US, Canadian, China, UK, and Australian ring orders and loose diamond orders!

Because we make most items to order, time from order to delivery will vary depending on the item ordered. All orders are shipped via FedEx and are scheduled to arrive on or before the expected delivery date shown in the order confirmation. Some orders may arrive earlier than the expected delivery date if they are ready. You will receive an email confirmation once your order ships.

At FLYNNI, we have shared in the unforgettable memories of thousands of our customers, and we understand that jewelry is often given for special surprise occasions such as an engagement. Please let us know what we can do to make sure you maintain your surprise. Special arrangements, such as Saturday delivery, delivery on a particular date, or holding at a FedEx location, can be made by contact us. Expedited order service is available on many items for an additional fee.

All orders are presented in distinctive eco-friendly packaging!

SHIPPING POLICIES

For your protection, FLYNNI always:

Insures and registers all items for their full value.
Requires that all deliveries are made to a physical business or home address only. We do not ship to P.O. box addresses.
Requires an adult to sign for the delivery for orders over $250.
International shipments can be processed online. Customs processes and import duties are the responsibility of the customer; please check with your local customs office for information. Other than GST/PST/HST, there are no additional import duties for orders shipped to Canada and Australia. For orders shipped to the UK, FLYNNI collects the relevant duties for each order. Learn more about our Canadian, UK and Australian shipping policies, and contact us with any international shipping questions.

FLYNNI is committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control. Shipping fees are non-refundable. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date.

If you have any questions about our shipping procedures, please contact us.

FLEXIBLE PAYMENT OPTIONS

At FLYNNI, we offer flexible payment options to ensure a stress-free shopping experience. All FLYNNI prices are in US$ unless otherwise specified.

Credit Cards: We accept all major credit cards, including Visa, MasterCard, and American Express. If the amount charged exceeds your credit limit or if your card is declined, your order will be automatically canceled and you will be notified.

Layaway: FLYNNI also offers layaway payments for both US and international customers. After an initial deposit, our layaway plan allows you to make monthly payments on any purchase. Sales tax on orders will be calculated based on the tax rate in effect the date your order ships. Please contact us for details.

Other Payment Options: If you would like to finalize your purchase using multiple credit cards or a combination of payment methods, please contact us.

Bank Wire: Bank wires are available for all orders over $500 USD. All US and Canadian orders receive a 1.5% discount with bank wire payment. All Canadian and International bank wire payments are subject to a $35 USD processing fee by FLYNNI. After you place your bank wire order, FLYNNI will give you the account information you will need to provide to your bank in order to transfer funds from your account directly to a FLYNNI account. It may take a few days for your bank to process the bank wire. Once your bank has transferred the funds, FLYNNI is immediately notified, you will receive a confirmation, and your order is processed. Order times may vary based on receipt of bank wire payment. If you have any questions about the process involved in a bank wire, contact your bank or contact us. Please note: some financial institutions do charge a fee for bank wires; please contact your bank for more information. An ACH transfer is not the same as a wire transfer. At this time, FLYNNI does not accept ACH transfers.

Checkout with PayPal: Complete your FLYNNI purchase using information from your PayPal account.

EMAIL
For expert assistance, send us your question in the form below. We typically respond within 24 hours.

FLYNNI PERSONALIZED CONSULTATIONS

Outstanding and highly personalized customer service is the hallmark of the FLYNNI shopping experience. We combine the ease of online shopping with the attention and in-person service of a boutique jewelry store. Our approach to customer service is integral to our mission, as we believe that ethical origin fine jewelry is at its most precious when it truly reflects the values and needs of the individual customer.

When you contact FLYNNI, you will be assisted by your very own jewelry specialist to guide you through the entire purchase process. Whether over the phone, over email, or in person, our jewelry specialists take the time to learn your needs and preferences to ultimately help you make the ideal selection for you! They will happily answer your questions and ease your concerns all the way until that special moment when you receive your jewelry.

We understand how the decision to purchase any fine jewelry, particularly an engagement ring or wedding band, is one that requires care and thought. By offering a wide variety of ring and gemstone options, as well as custom capabilities, your jewelry specialist is able to provide the education and guidance required to select the right pieces for you. Whether that means identifying styles or offering diamond suggestions, your specialist will work within your budget so that you get the most value from your purchase. Additionally, each jewelry specialist would welcome the opportunity to discuss the social and environmental issues affecting the jewelry trade and about the ethical origins of our products.

FLYNNI customers are from all over the world! Regardless of where you are located, a jewelry specialist will work with you virtually to select a piece of jewelry that you or your loved one will cherish. In addition to the visual representation of our entire collection on our web site, our jewelry specialists are able to consult with customers for extended periods of time via phone, e-mail, live chats, and video chats.

Our jewelry specialists frequently email additional images, recommend specific gemstone options, email electronic laboratory certificates, and provide quotes! Regardless of where you live, we strive to recreate the showroom experience in a virtual way.

Upon request, the jewelry specialist assisting you can arrange for consultations with different members of our team. To learn more about how diamonds or gems are graded or about the quality of a particular gemstone, you can speak with one of our GIA-certified gemologists. To design your own piece, you can consult with one of our custom design specialists. We can also arrange for a jewelry designer to demonstrate how we will create a visualization of your idea!

We welcome you to visit our showrooms.

SPECIAL REQUESTS

Our jewelry specialists will often be able to provide alternative gems or precious metals that are not shown on our website. For example, we have been able to offer the following to fit our customer needs and budgets:

Additional ethical origin diamond options that are not shown on our website
Alternative metals such as 14K rose gold, palladium, and 18K white gold alloyed with palladium
Alternate colors, shapes, and sizes of sapphires, emeralds, and rubies
Semi-precious gems, including moissanites, aquamarines, morganites, and amethysts
In addition, we can also make modifications to any of our standard styles to fit your preferences. This includes the following:

Changing the finish from polish to matte
Adding finishing details, such as milgrain or hand engraving
Changing the width of the ring
Setting different diamond or sapphire accents
We also offer custom design so you can design a truly one of a kind piece to be cherished always. Contact us for any special requests!

CUSTOMER LETTERS

It’s not necessary to take our word for it – FLYNNI customers send rave reviews of their experiences daily! We invite you to take a look at some of our favorite letters from new and returning customers attesting to our phenomenal customer service. If you are already a FLYNNI customer and have been satisfied with our products and service, we encourage you to submit your own letter.

INTERNATIONAL SHIPPING

As the global leader in responsibly sourced fine jewelry, FLYNNI is proud to offer our entire collection of jewelry and loose diamonds to customers all over the world. FLYNNI’s international policies apply to orders to be shipped to all countries outside the US, Canada, the UK, and Australia. For the specific terms & conditions regarding international shipping, please contact your local FLYNNI customer service representative.

For answers to common customer service related questions, visit Customer Service.

PLACING YOUR ORDER

International orders can easily be placed through our web site. If you prefer, you can also contact your local FLYNNI customer service representative who can assist you in placing your order over the phone or by email.

If you choose to pay by bank wire, please note that your order will be processed only after your payment in the form of a bank wire is received.

PAYMENT

All FLYNNI prices are specified in US$. All transactions will be converted to your local currency based on the bank rates of your bank at the time the transaction is processed. Please consult your bank for details.

FLYNNI currently accepts PayPal or bank wire payments from our international customers outside of the US, Canada, the UK, and Australia. Bank wire payments are only accepted on orders of $500 USD or more. You may arrange payment through your bank. All international bank wires are subject to a $35 processing fee by FLYNNI.

For international bank wire orders, after you place your order a customer service representative will give you the account information you will need to provide to your bank in order to transfer funds from your account directly to a FLYNNI account. It may take a few days for your bank to process the bank wire. Once your bank has transferred the funds, FLYNNI is immediately notified and your purchase is processed. Please note an ACH transfer is not the same as a wire transfer. At this time, FLYNNI does not accept ACH transfers.

If you have any questions about the process involved in a bank wire, we recommend you confer with you bank or contact your local FLYNNI customer service representative.

SHIPPING

All international orders shipped outside of the US will be shipped FedEx International Priority. A shipping charge of $50 USD will apply to all international shipments outside the US, Canada, the UK, or Australia. Please note that the arrival times listed on the website apply to US shipping addresses only. Most shipments outside of the US arrive within two to five business days, however the customs process in each country may vary and often packages may be held longer. Contact your local FLYNNI customer service representative for estimates of shipping delivery times outside the US.

FLYNNI insures and registers all items for their full value, in order to make sure that your shipment is risk-free during its transit from FLYNNI to your doorstep. For added security, a signature will be required upon delivery of FLYNNI orders over $250. An adult must be available at the business or home address indicated to sign for receipt.

CUSTOMS, DUTIES & TAXES

Prior to receiving your FLYNNI order, the customs office of the destination country may apply customs fees, import duties, taxes, and other charges. Customs policies vary depending on country. All charges required for customs clearance will be the responsibility of the recipient.

All customs, duties and taxes will be applied by the customs office of the country to which the order is delivered. With the exception of shipments to Canada, FLYNNI does not charge local VAT rates, and cannot guarantee estimates of customs, duties and taxes that may be applied. For Australian orders, FLYNNI collects the GST tax of 10% and no duties.

Please contact your local customs office for your current VAT rate and further details. Please always feel free to contact your local FLYNNI customer service representative.

THIRD PARTY BROKERAGE

In some cases, third party brokerage may be necessary in order for shipments to be fulfilled in certain countries (Note: shipments to France may require third party brokerage). Please note that FLYNNI does not endorse or claim any control over any third party brokerage, and is unable to undertake responsibility to review third party brokerage content and polices.

RETURNS, EXCHANGES & RESIZING

At FLYNNI, we take pride that our jewelry is produced with the highest standards of quality and excellence. In order to make sure you are completely satisfied with your FLYNNI purchase, we offer a very flexible 30 day return policy. For orders shipped internationally, we cannot offer ring resizing since taxes are levied every time a jewelry item crosses the border. If you have any questions regarding FLYNNI’s return policy, please do not hesitate to contact a FLYNNI customer service representative.

RESTRICTIONS

Please note that FLYNNI items shipped outside of the US, Canada, the UK, and Australia may not be in accordance with specific standards of the destination country indicated in the shipping address provided. FLYNNI is not responsible for determining which products can be legally imported into countries outside of the US, Canada, the UK, and Australia. For questions regarding possible shipping restrictions to your shipping address of choice, please contact your local FLYNNI customer service representative.

CANADIAN CUSTOMER CARE

FLYNNI has shared in the engagements of thousands of our Canadian customers! Our jewelry specialists are happy to assist our Canadian customers – we frequently email additional images or laboratory certificates, and can provide specialized advice on specific ring or gemstone options! We are able to consult with Canadian customers via phone, e-mail, live chat, and video chat.

For information on our general services, including free lifetime warranty, free lifetime diamond upgrade, and flexible payment options, view our General Customer Service.

FREE FEDEX® SHIPPING TO CANADA

We offer free FedEx International Priority® shipping to Canada on every order. For your protection, FLYNNI insures all orders for their full value during transit. Infrequently, there may be a delay of one to two days due to customs. FLYNNI is experienced in expediting this process by working closely with customs officials to minimize delays.

FLYNNI ships all orders over $250 with “signature required” upon delivery. In the event that your shipping address is registered as a “signature release” address with FedEx, the package will not require a signature when delivered and will not meet FLYNNI’s insurance requirements. You may check if your address is registered as “signature release” and revoke this service by visiting a local FedEx office. Please contact our jewelry specialists with any questions.

View our shipping policy for more information.

TAXES AND DUTIES

FLYNNI collects tax on your behalf, based on the province we ship to. The tax rate for each province or territory is below and will be reflected in your cart at checkout. There are no additional import duties for orders shipped to Canada, so the total amount of your order is always transparent

  • Alberta: 5%
  • British Columbia: 12%
  • Manitoba: 13%
  • New Brunswick: 15%
  • Newfoundland and Labrador: 15%
  • Northwest Territories: 5%
  • Nova Scotia: 15%
  • Nunavut: 5%
  • Ontario: 13%
  • Prince Edward Island: 15%
  • Quebec: 14.975%
  • Saskatchewan: 11%
  • Yukon Territories: 5%

FREE 30 DAY CANADIAN RETURNS AND 60 DAY RESIZES

At FLYNNI, we take pride that our jewelry is produced with the highest standards of quality and excellence. However, if for any reason you are not completely satisfied, you can return your jewelry item within 30 days of shipment. FLYNNI offers free return shipping on all ring and loose diamond orders. We will provide the free FedEx return shipping label, so that your return process is seamless and easy. We are happy to walk you through the return process as well. View our return policy for more information.

If you find your ring is not the perfect fit, FLYNNI also offers complimentary sizing within 60 days of shipment when within the jeweler’s recommended sizing range. View our resize policy for more information.

LARGEST SELECTION OF CANADIAN DIAMONDS

FLYNNI offers an extensive selection of Canadian diamonds available online, which have been selected by our gemologists for exceptional brilliance and value. FLYNNI’s Canadian diamonds originate from the Diavik and Ekati diamond mines in the Northwest Territory of Canada – two of the most progressive mining operations in the world.

Learn more about Canadian diamonds, or search our inventory for your perfect Canadian diamond.

AUSTRALIAN CUSTOMER CARE

FLYNNI has shared in the engagements of many of our Australian customers! Our jewelry specialists are happy to assist our Australian customers – we frequently email additional images or laboratory certificates, and can provide specialized advice on specific ring or gemstone options! We are able to consult with Australian customers via phone, e-mail, live chat, and video chat.

For information on our general services, including free lifetime warranty, free lifetime diamond upgrade, and flexible payment options, view our General Customer Service.

TAXES AND DUTIES

For all orders, FLYNNI collects a 10% GST tax on your behalf. The tax will be reflected in your cart at checkout. There are no additional import duties for orders shipped to Australia, so the total amount of your order is always transparent.

FREE FEDEX® SHIPPING TO AUSTRALIA

We offer free FedEx International Priority shipping to Australia on every order. For your protection, FLYNNI insures all orders for their full value during transit. There may be a delay of one to two days due to customs. FLYNNI is experienced in expediting this process by working closely with customs officials to minimize delays. View our shipping policy for more information.

FREE 30 DAY AUSTRALIAN RETURNS AND 60 DAY RESIZES

At FLYNNI, we take pride that our jewelry is produced with exceptional quality. However, if for any reason you are not satisfied with your purchase, you can return your jewelry item within 30 days of shipment. FLYNNI offers free return shipping on all orders. We will provide the free FedEx return shipping label, so that your return process is seamless and easy. We are happy to walk you through the return process as well. View our return policy for more information. If you find your ring is not the perfect fit, FLYNNI also offers complimentary sizing within 60 days of shipment when within the jeweler’s recommended sizing range. View our resize policy for more information.

RING SIZES

All FLYNNI rings are specified in standard US sizes. View our Australian ring size conversion chart.

UK CUSTOMER CARE

FLYNNI has shared in the engagements of many of our United Kingdom customers! Our jewellery specialists are happy to assist UK customers – we frequently email additional images or laboratory certificates, and can provide specialized advice on specific ring or gemstone options! We are able to consult with UK customers via phone, e-mail, live chat, and video chat.

For information on our general services, including free lifetime warranty, free lifetime diamond upgrade, and flexible payment options, view our General Customer Service.

TAXES AND DUTIES

For all UK orders, FLYNNI collects VAT on your behalf. The tax will be reflected in your cart at checkout.

FREE FEDEX® SHIPPING TO THE UK

We offer free FedEx International Priority® shipping to the United Kingdom on every order. For your protection, FLYNNI insures orders for their full value during transit. There may be a delay of one to two days due to customs.

FLYNNI is experienced in expediting this process by working closely with customs officials to minimize delays. View our shipping policy for more information.

FREE 30 DAY UK RETURNS AND RESIZES

At FLYNNI, we take pride that our jewelry is produced with the high standards of quality and excellence. However, if you are not satisfied with your order, you can return your jewelry item within 30 days of shipment. FLYNNI offers free return shipping on all orders. We will provide the free FedEx return shipping label, so that your return process is seamless and easy. We are happy to walk you through the return process as well. View our return policy for more information. If your ring is not a perfect fit, FLYNNI will resize it at no charge within 60 days of shipment. View our resize policy for more information.

RING SIZES

All FLYNNI rings are specified in standard US sizes. View our UK ring size conversion chart.

EXPEDITE SERVICE

When you place your order with FLYNNI, each piece of jewelry is uniquely hand-crafted with the utmost care and attention. If you need your order sooner than the expected timeframe on our website, we are happy to offer expedited production service on most of our jewelry. All expedite requests are subject to a non-refundable production service fee. Please contact us for more information about placing an expedited order.

FREE LIFETIME MANUFACTURING WARRANTY

We stand behind the quality and craftsmanship of our jewelry. FLYNNI offers a free lifetime warranty against manufacturing defects on all FLYNNI fine jewelry. This warranty does not apply to our collection of estate and vintage jewelry, since these pieces were not manufactured by FLYNNI.

If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. A $50 deposit will be taken before the shipment of your item to FLYNNI for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.

If a warranty issue is found, FLYNNI will repair the warrantied damage or replace the item without charge.

Repair or service performed by a jeweler other than FLYNNI will void the warranty. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
The loss of a gemstone caused by damage from everyday wear or from other damage.
FLYNNI offers extended service plans at an additional charge which cover many common wear and tear issues. We also recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. Please contact us for more information.

FLYNNI BENEFITS EXTENDED SERVICE PLAN

Protect your purchase with the FLYNNI Extended Service Plan. At FLYNNI, we are committed to providing excellent service and building lasting relationships. We stand behind our quality and craftsmanship as strongly as we stand behind our social mission. Our three-year Extended Service Plan provides additional peace of mind beyond our complimentary manufacturing warranty by protecting and upholding the quality of your FLYNNI jewelry. When you purchase our Extended Service Plan, FLYNNI will provide full inspection and cleaning for your new jewelry as well as covered repairs that may become necessary due to normal wear. Please contact us for more information.

FREE LIFETIME DIAMOND UPGRADE

FLYNNI is proud to offer free lifetime diamond upgrade. Any loose diamond purchased from FLYNNI, can be exchanged for credit equivalent to the original purchase price for a new diamond that is at least fifty percent greater value. In order to be eligible, the diamond being upgraded must be accompanied with original documentation and must be in saleable condition. Upgrades are not available for colored gemstones, settings and jewelry. Upgrade credit does not include duty or tax paid on the original purchase. All applicable duties and taxes will be charged on the full retail price of the new diamond before any credit is applied. Please contact us for more information on our diamond upgrade policy.

FLYNNI TEMPORARY SETTING OPTION

If you are confident about your choice of diamond, but would prefer that your partner participate in choosing the mounting, we offer a temporary mounting option. We will set your diamond in our classic 18K White Gold 2mm Comfort Fit solitaire engagement ring.

Within 60 days of your initial purchase, you and your fiance may return the temporary mounting and choose from our extensive catalog of customized mountings. A $75 refurbishing fee will be deducted from the purchase price of the 18K White Gold 2mm Comfort Fit engagement ring for your use of the temporary mounting. The remaining balance will be credited towards the purchase of a new mounting. Please contact us to learn more about this option.

ESTATE AND ANTIQUE JEWELRY POLICIES

FLYNNI is pleased to offer one-of-kind antique and estate jewelry. Antique pieces are restored to maximize beauty without compromising the piece itself. Our quality assurance department thoroughly inspects each and every estate piece before shipment, ensuring all gems are secure.

If for any reason you are not completely satisfied with your item, it is eligible for our 30 day return or exchange policy as long your item is in its original, unworn condition with the following exceptions: items that have been custom engraved or items that have been previously exchanged. Please note that items that have been exchanged are eligible for a second exchange, but are not eligible for a complimentary return or resize. Items are not eligible for more than two exchanges.

FLYNNI offers one complimentary resizing for our vintage rings, within the sizing tolerance listed online for each ring. If you resize your ring at the time of your purchase, any subsequent resizes will be subject to fees. Depending on their style, not all rings may be resizable to the desired size. In order to maintain structural integrity, certain vintage rings are final sale if they are resized. Vintage rings that are final sale if resized are marked clearly when a ring size is selected. Please contact us for more information on your selection.

All pieces are sold as is. Our manufacturing warranty excludes coverage for antique and estate jewelry as these are not manufactured by FLYNNI. However, please contact us if you have any repair issues, and we can provide assistance.

Where possible, we accompany all mounted gems with certification from an independent gemological laboratory. However, in the absence of these certifications, information regarding the specifications of all mounted gems is estimated by our staff and should be considered to be approximate. Identity, size, grades, and treatment status of set gems in antique and estate jewelry are not guaranteed by FLYNNI.

All statements as to the age, quality, authenticity, metallurgical composition, and style of a given piece are based on our staff expertise and any accompanying documentation available. Note that Condition describes the overall condition of the vintage setting relative to its age while gemstone condition is evaluated separately. Since gemstones can be challenging to grade when they are already set in vintage pieces, evaluations of gemstone carat weight and quality are best approximations. While we believe that our techniques of dating and valuation are consistent with the industry’s standards, it is often impossible to assign a precise date to a piece, as many traits of any given historical and artistic period may have marked similarities to periods both before and after.

COLORED GEMSTONE POLICIES

FLYNNI is pleased to offer an extensive collection of one-of-kind loose colored gems. FLYNNI will also mount your gem in any of our standard ring settings that accommodate that shape. If for any reason you are not completely satisfied with your loose gem or colored gem set in one of our standard mountings, it is eligible for our 30 day return or exchange policy as long as your item is in its original, unworn condition with the following exceptions: rings that have been resized, custom engraved, or previously exchanged.

PLACING AND TRACKING YOUR ORDER

FLYNNI provides online order processing or if you prefer, we can process your order over the phone. Please contact us to place your order. It is our pleasure to have one of our experienced representatives assist you! Please note that your order will be processed only after your credit card is approved or alternate payment is made.

Once you place your order and payment is received, you will receive an order confirmation email. If you do not receive the confirmation email, contact us directly. Please contact us to check the status of your order.

Once FLYNNI ships your order, you will receive another confirmation email indicating when you should expect to receive your package.

TAXES

For US Orders, FLYNNI collects sales tax on orders shipped to addresses in California. For orders shipped to Canada, the UK, the China, or Australia, FLYNNI collects the relevant GST/PST/HST/VAT based on the country/province that the order is being shipped to. There are no additional duties for orders shipped to Canada, or Australia. For orders shipped to the UK, FLYNNI collects the relevant duties for each order. Taxes and duties on orders will be calculated based on the rates in effect the date your order ships.

GIFT CERTIFICATES

A FLYNNI gift certificate is perfect for any occasion. The certificate arrives in our signature FLYNNI recycled paper packaging, and is redeemable by phone. Please contact us to place an order for a gift certificate amount not listed on the website. Gift certificates are non-transferable, cannot be redeemed for cash, and cannot be returned for a cash refund. Any unused portion of the gift certificate will remain available for future purchases under the same gift certificate number. FLYNNI is not responsible for lost or stolen gift certificates.

SPECIAL REQUESTS

If you have a special request for an item of jewelry, don’t hesitate to contact us for assistance. We will do our best to accommodate your request.

ENGRAVING SERVICES

Many of our rings can be engraved for an additional $40 with a personalized message on the interior of the ring. Our website enables you to add a personalized message to your selected wedding ring. For engagement rings, please contact us for assistance. Please note: engraved rings are not eligible for return, resize, or exchange. Engraving may take 3 additional days for delivery.

LASER ENGRAVING

The majority of our diamonds are laser engraved on the girdle with an identification number, such as the lab grading report number, and/or a unique symbol. Canadian diamonds are often inscribed with a maple leaf or another Canadian symbol. Laser inscriptions are visible with a 10x magnification loupe and are not visible to the naked eye. These inscriptions provide peace of mind when making a diamond purchase since they are an easy way to identify a diamond. Please contact us to determine the exact laser engraving of your diamond.

TERMS AND CONDITIONS

These terms and conditions apply to the FLYNNI Web site located at www.flynni.com and its subsidiaries and affiliates, including FLYNNI’s sites around the world (collectively the “Site”) and other websites that expressly incorporate these Conditions (“Conditions”). In some instances, a particular FLYNNI product purchased through the Site may be subject to additional policies, guidelines, terms, and/or agreements (“Terms”). In the event that such Terms are inconsistent with these Conditions, the Terms shall govern. BY VISITING AND/OR USING THIS SITE IN ANY WAY, SUCH AS BROWSING PRODUCTS OR PLACING AN ORDER, YOU AGREE TO THESE TERMS AND CONDITIONS. Please read these Conditions carefully. If you do not wish to be bound by these Conditions, do not access or use the FLYNNI Site.

CHANGE OF TERMS

FLYNNI may, at its sole discretion, revise or add new terms to these Conditions from time to time without notice to you. Such revisions and additions shall be deemed effective immediately upon notice, which FLYNNI may give by any means, including, without limitation, by posting the revised Conditions on the FLYNNI Site. You are responsible for reviewing the FLYNNI Site for any modifications to these Conditions that may affect your rights or obligations. Any change or modification will be effective immediately upon posting of the revisions on the Site. Any access or use by you of the FLYNNI Site after changes to these Conditions will constitute your acceptance of the revised terms. If you do not agree to the amended terms, you must stop using the Site.

CONTENT

The Site and all content and other materials, including, without limitation, text, icons, graphics, logos, images, designs, pictures, selection, coordination, “look and feel”, information, data, sound files, and other files and software is the proprietary property of FLYNNI or its affiliates, licensors or users and is protected by United States and international trade dress, copyright laws, patent and trademark laws, and various other intellectual property rights and unfair competition laws. Copyright in the documents and material on the FLYNNI Site is owned by or licensed to FLYNNI. You are authorized to use this material only for personal, non-commercial purposes. You may download, print, and store copies of this material for your own personal, non-commercial use. Nothing contained on the FLYNNI Site should be construed as granting, by implication or otherwise, any license or right to use any trademark or service mark displayed on the FLYNNI Site without the written permission of FLYNNI or any third party that may own such trademarks or service marks. FLYNNI will aggressively enforce its intellectual property rights to the fullest extent of the law.

TRADEMARKS

FLYNNI, the FLYNNI logos, and any other product or service name or slogan contained in our Site are trademarks of FLYNNI and/or its licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of FLYNNI or the applicable trademark holder. You may not use any metatags or any other “hidden text” utilizing “FLYNNI” or any other name, trademark or product or service name of FLYNNI without our prior written permission. All other trademarks, registered trademarks, product names and FLYNNI names or logos mentioned in our Site are the property of their respective owners.

USE OF THE SITE

You are granted a personal, limited, non-sublicensable license to access and use the Site and electronically copy, (except where prohibited without a license) and print to hard copy portions of the Site materials for your informational, non-commercial and personal use only. Such license is subject to these Conditions and does not include: (a) any resale or commercial use of our Site or the Site materials therein; (b) the collection and use of any product listings, pictures or descriptions for commercial purposes; (c) the distribution, public performance or public display of any Site materials, (d) modifying or otherwise making any derivative uses of our Site and the Site materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of our Site, the Site materials or any information contained therein, except as expressly permitted on our Site; (g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site; (h) use our web sites in any way which interferes with the normal operation of our sites; or (i) any use of our Site or the Site materials other than for its intended purpose. Any use of our Site or the Site materials other than as specifically authorized herein, without the prior written permission of FLYNNI, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.

INFORMATION ON OUR SITE

FLYNNI is committed to providing current and accurate information on our web sites, email, chat, and telephone communications. We do not, however, warrant that this information is always correct, accurate or complete. In rare circumstances, data, including prices, may be inaccurately displayed on our Site due to system and typographical errors which may occur. Inadvertent errors or inaccurate advertised prices are not binding on FLYNNI, and may be adjusted by FLYNNI at any time. FLYNNI reserves the right to correct any and all errors when they do occur. If an order is placed with a lower product’s listed price than the actual price, FLYNNI will, at its discretion, either advise the customer before shipping the product or cancel the order and notify the customer of such cancellation. FLYNNI apologizes for any inconvenience that this may cause.

Information that we communicate is not a binding contract, and should not be treated as such. The sole remedy of a customer acting on incorrect information is to request a cancellation of the order placed as a result of this incorrect information. If an order has been shipped, the customer agrees to either return the product for full credit or pay the difference between the actual and charged prices. Please review our Return Policies.

FLYNNI holds a dynamic and high volume inventory. The stock availability on our website is listed “as is” and is subject to change. If a product in an order is out of stock, we will advise the customer immediately with possible options. Products may appear on the FLYNNI website larger or smaller than their actual size. Given the variation in computer monitor settings, color and size may vary slightly when viewing product photography. In compliance with industry standards and FTC regulations, carat total weight may vary 0.05 carats from stated weight. For gemstone and pearl measurements, a tolerance of 0.25mm is allowed. For diamond jewelry set with multiple diamonds, we provide the minimum total carat weight for the piece. Color and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.

FLYNNI retains the full unrestricted rights to all jewelry designs, whether custom or standard, and may choose to market or sell jewelry based on such designs.

FLYNNI’s product details and prices are also subject to change without notice. All of our prices are final and non-negotiable. Additionally, in order to conserve natural resources, and maintain the high quality of our pieces, FLYNNI does not allow multiple pieces to be purchased for comparison, which is the act of buying several items with the intent of keeping the item that you like best and returning the remaining items that were purchased.

YOUR ACCOUNT

When you access or use the FLYNNI website or your personalized FLYNNI account, you are solely responsible for maintaining the confidentiality of your account and for restricting access to your computer. You are further responsible for all activities that occur under your personal account and your password. If you are under the age of 18 years old, you may use flynni.com only under the guidance and direction of a parent or guardian. Please note that FLYNNI reserves the right, in its sole discretion, to refuse service, terminate accounts, remove or edit content or cancel orders.

DIAMOND CERTIFICATES

When you order a loose diamond, FLYNNI will ship it to you with the accompanying diamond certificate which is a diamond grading report. These grading reports are detailed documents created by diamond grading experts at highly-respected diamond laboratories. These diamond grading reports are extremely expensive to replace and as a result of this, FLYNNI requires each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of two hundred and fifty dollars ($250.00).

PASSAGE OF TITLE

Title for goods purchased passes from FLYNNI to the purchaser’s designee at the time that goods are delivered to the designee.

CANCELLATION OF PRODUCTS

FLYNNI reserves the right to cancel products or services to any customer for any reason at any time. The customer’s sole remedy in such cases will be the full refund of any funds that we have collected in reference to the canceled products and/or services.

PRIVACY

Please review our Privacy Policy, which also governs your visit to this site and for information on how FLYNNI collects, uses and discloses personally identifiable information from its customers. FLYNNI does reserve the right to cooperate with legitimate governmental requests, subpoenas or court orders, to protect FLYNNI’s systems and customers, or to ensure the integrity and operation of FLYNNI’s business and systems, and as such, FLYNNI may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information (i.e. name, e-mail address, etc.), IP addressing and traffic information, usage history, and posted User Content (as defined herein). FLYNNI’s right to disclose any such information shall govern over any terms of FLYNNI’s Privacy Policy.

REPEAT INFRINGER POLICY

In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable law, FLYNNI has the sole discretion to terminate and bar specific website users or FLYNNI account holders who under appropriate circumstances are determined to be repeat infringers. FLYNNI further reserves the right to limit access to this website and/or terminate the account of any users whom FLYNNI reasonably suspects to have infringed any intellectual property rights of others, whether or not there is any repeat infringement.

ADVERTISEMENTS AND PROMOTIONS

FLYNNI may run advertisements and promotions from third parties on our website. These advertisements and promotions are conducted under the direction of the third party and FLYNNI is not responsible or liable for any loss, damage or liability incurred by you as a result of any dealings with the third party provider or resulting from the presence of these unaffiliated third parties on our website. Any business transactions, correspondence with, participation in the promotions of, advertisers other than FLYNNI and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party.

FEEDBACK AND SUBMISSIONS

You acknowledge and agree that any feedback or submissions, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this website, FLYNNI, or the FLYNNI products or services that are provided by you to FLYNNI in any form are not confidential and upon submission, shall become the sole property of FLYNNI. FLYNNI shall own exclusive rights, including all intellectual property rights to said feedback and submissions, and shall be entitled to the unrestricted use and dissemination of the feedback and submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant FLYNNI and its sublicensees the right to use the name that you submit in connection with such content, if they so choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not and does not violate any rights of or cause injury to any person or entity.

PRODUCT REVIEWS AND USER CONTENT

FLYNNI’s website includes a product review feature, and includes or may include in the future discussion forums, user generated content, or other areas or services in which you or a third party has the opportunity to create, post, or store content, messages, materials or other items on our website (“Interactive Areas”). You shall be solely responsible for your use of such Interactive Areas. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through our website any of the following: (a) Any message, data, information, text, music, sound, photos, video, graphics, code or other material (“User Content”) that is or would reasonably be considered to be unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable; (b) User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or that would otherwise create liability or violate any local, state, national or international law, statute or regulation, including, but not limited to, the regulations of the U.S. Securities and Exchange Commission or any rules of a securities exchange such as the New York Stock Exchange, the American Stock Exchange or the NASDAQ; (c) User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; (d) User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity; (e) Unsolicited promotions, political campaigning, advertising or solicitations; (f) Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers; (g) Viruses, corrupted data or other harmful, disruptive or destructive files; and (h) User Content that, in the sole judgment of FLYNNI, is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or our website, or which may expose FLYNNI or its users to any harm or liability of any type.

If you post User Content to our website, you grant FLYNNI a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content throughout the world in any media. You further grant FLYNNI and sublicensees the right to use the name that you submit in connection with such content, if they choose to do so. You represent and warrant that (a) you own and control all of the rights to the User Content that you post or you otherwise have the right to post such User Content to our website; (b) the User Content is accurate and not misleading; and (c) use and posting of the User Content you supply does not violate these Terms and Conditions and will not violate any rights of or cause injury to any person or entity.

FLYNNI disclaims any responsibility and assumes no liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor shall FLYNNI be liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter as a result of said User Content posted. Your use of the FLYNNI Interactive Areas is at your own risk. FLYNNI is not liable for any statements, representations or User Content provided by its users in any public forum, personal home page or other Interactive Area. Additionally, FLYNNI reserves the right, and has absolute discretion, to remove, screen or edit any User Content posted or stored on our website at any time and for any reason without notice, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on our website at your sole cost and expense.

Any use of the Interactive Areas or other portions of the FLYNNI website in violation of the foregoing paragraph violates these Terms and Conditions and may result in termination or suspension of your rights to use the Interactive Areas and/or our website.

DISCLAIMER OF WARRANTIES

THIS SITE, THE CONTENT CONTAINED THEREIN AND THE PRODUCTS PROVIDED IN CONNECTION THEREWITH (THE “PRODUCTS”) ARE PROVIDED ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS. FLYNNI MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON IT. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK, BY YOUR OWN FREE WILL, AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY CONSEQUENCES ARISING FROM THIS USE. WITHOUT LIMITING THE FOREGOING, FLYNNI DISCLAIMS ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE INFORMATION, CONTENT, AND MATERIALS ON THE SITE. FLYNNI, DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR ITS ELECTRONIC COMMUNICATION ARE ACCURATE, RELIABLE, COMPLETE, CURRENT OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

LIMITATION OF LIABILITY

IN NO EVENT SHALL FLYNNI, ITS DIRECTORS, MEMBERS, EMPLOYEES, AFFILIATES, OR AGENTS OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE FLYNNI PRODUCTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE AND CONSEQUENTIAL DAMAGES OR OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN CONTRACT, TORT, OR OTHERWISE, INCLUDING NEGLIGENCE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH OR RESULTING FROM THE USE OF OUR SITE, THE PRODUCTS, THE SERVICES OR THE CONTENT CONTAINED IN OR ACCESSED THROUGH THE FLYNNI SITE, OR THAT RESULTS FROM THE RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM FLYNNI, ANY MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAILS, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE OF THE FLYNNI SITE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO FLYNNI’S PROGRAMS OR SERVICES, EVEN IF FLYNNI IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL FLYNNI’S LIABILITY BE GREATER THAN THE PRICE YOU PAID FOR THE PRODUCT OR SERVICE THAT IS THE BASIS FOR THE CLAIM.

Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. It is your responsibility to check local laws for any restrictions or limitations regarding the exclusions of implied warranties

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless FLYNNI, its independent contractors, service providers and consultants, and its parents, affiliates, and related entities and their respective directors, officers, employees, and agents from and against all claims, losses, damages, liabilities, expenses and costs (including without limitation reasonable attorneys’ fees and court costs), arising out of or relating to your breach of these Conditions or your access to or use of the FLYNNI Site or inability to use the Site, including without limitation any actual or threatened suit, demand or claim made against FLYNNI and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.

LINKS TO OTHER SITES AND SERVICES

Links to other Internet sites and services operated by third parties, including FLYNNI vendors, do not constitute sponsorship, endorsement, or approval by FLYNNI of the content, policies, or practices of such linked sites or services. FLYNNI is not responsible for the availability, content, security, policies, or practices of linked sites or services, including, without limitation, the accuracy of content on linked sites or services and the privacy policies and practices of linked sites and services.

TERMINATION

Notwithstanding any of these Conditions, FLYNNI reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site.

MISCELLANEOUS

These Conditions contain the entire understanding of you and FLYNNI with respect to the subject matter hereof and supersedes all prior agreements and understandings between you and FLYNNI with respect to the subject matter hereof. The failure of FLYNNI at any time to enforce any of the provisions of these Conditions will not be deemed or construed to be a waiver of any such provisions, or in any way to affect the right of FLYNNI to thereafter enforce each and every provision of these Conditions. No waiver by FLYNNI of any breach of any provision of these Conditions will be construed or deemed to be a waiver of any other subsequent breach. If any provision of these Conditions is declared invalid or otherwise determined to be unenforceable for any reason, such provision will be deemed to be severable from the remaining provisions of these Conditions, which will otherwise remain in full force and effect. Provisions concerning your rights and obligations which by the content of the provision operate after termination or which are necessary to enforce any right will survive any termination or expiration of these Conditions.

ARBITRATION

These Conditions and your use of this Site shall be governed by and construed in accordance with the laws of the State of California, without resort to its conflict of law provisions. You agree that any action at law or in equity or any dispute, claim or controversy arising out of or relating to these Conditions or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site or purchases from the Site thereof, (collectively, “Claims”) shall be resolved by binding arbitration, as described below, instead of in court, except that each party retains the right to bring an individual action in small claims court. You further agree that arbitration must be on an individual basis and that you are hereby waiving your right to join or consolidate Claims in arbitration or arbitrate any claims as a representative or member of a purported class. You acknowledge and agree that you are waiving the right to a trial by jury. This arbitration provision shall survive the termination of these Conditions, as well as any other contractual agreement that you have with the Company.

You acknowledge and agree that, by agreeing to these Conditions, the Federal Arbitration Act (“FAA”) shall govern the interpretation and enforcement of this provision and that any such arbitration must proceed with the American Arbitration Association (“AAA”) or JAMS in San Francisco County, California, before a mutually agreed upon single arbitrator licensed to practice law. It will be conducted in accordance with the then-prevailing Arbitration Rules of the AAA and the arbitrator shall be bound by these Conditions. The arbitrator shall have authority to award or grant legal, equitable, and declaratory relief. Such arbitration shall be final and binding on the parties.

QUESTIONS

If you have any questions, please do not hesitate to contact us at info@flynni.com.

Terms and Conditions updated on April 19, 2015.

OUR PRIVACY AND SECURITY POLICY

SECURE SHOPPING

At FLYNNI, complete security for customer transactions is our primary concern. With these measures in place, you can be confident in the security of the FLYNNI website.

SSL ENCRYPTION

When we transfer sensitive personal information such as credit card information over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology, the industry standard method for computers to communicate securely without risk of manipulation or recipient impersonation. We utilize this encryption during the online checkout process, including the acceptance of your credit card information.

We are registered with Verisign, the leader in digital authentication services and products for electronic commerce and other forms of secure communications. With Verisign, you can be assured that you have a secure communication with FLYNNI.

CREDIT CARD ORDERS

We are able to process approval of your credit card within 24 hours, which expedites the transfer of funds and minimizes the delay of shipment. We obtain credit card authorization from the card-issuing bank and employ other verification techniques before completing any transaction. We will not store your credit card or payment information after your transaction with FLYNNI is completed.

TELEPHONE ORDERS

If you prefer not to use your credit card over the Internet, you can contact us to place your order, or follow the instructions from Your Shopping Bag to complete your order via telephone. It is our pleasure to have one of our experienced representatives assist you.

SIGNATURE REQUIREMENTS FOR DELIVERY

For your protection, FLYNNI insures and registers all items for their full value. FLYNNI requires that all deliveries must be made to a physical business or home address only – we do not ship to P.O. Box addresses. We also require an adult to sign for the delivery for orders over $250.

FLYNNI PRIVACY GUARANTEE

Your privacy is very important to us. This privacy policy explains what information FLYNNI collects, why we collect this information and how we use the information we collect.

FLYNNI encourages you to periodically review this policy to learn how we are protecting your information. If you have questions or concerns about our privacy policy, please contact the FLYNNI customer service department at info@flynni.com.

INFORMATION WE MAY COLLECT

We may collect information that can identify you (“personal information”), such as your name and e-mail address when you (or other customers) provide it to us when using the FLYNNI website or in some other manner.

FLYNNI may also collect other types of information in the following ways when you visit our website:

Our server logs automatically collect information, such as your IP address, your browser type and language, and the date and time of your visit, which helps us track users’ movements around our site and understand trends.
FLYNNI may assign your computer one or more cookies which may collect information to facilitate access to our website and to personalize your online experience.
FLYNNI may use standard Internet tools, such web beacons, which collect information that tracks your use of our website and enables us to customize our services and advertisements.
HOW WE COLLECT AND USE INFORMATION

You can browse our website without providing any personally identifiable information about yourself. Personally identifiable information means any information that may be used to identify an individual, including, but not limited to, a first and last name; home, billing or other physical address; an email address; phone number or other contact information; or a credit card number and expiration date. When you submit your personally identifiable information to us, you are giving us your consent to the collection, use and disclosure of your personally identifiable information as set forth in this privacy policy.

As a policy, FLYNNI does not sell, trade or rent your personally identifiable information to third-parties, unless you have granted us permission to do so. However, FLYNNI may combine the non-personally identifiable information you provide to FLYNNI with information that is publicly available, collected through data collection devices and/or information that is received from FLYNNI’s partners, affiliates or other third parties to improve the FLYNNI website. FLYNNI reserves the right to share such aggregate information with third parties for that sole purpose, as well.

FLYNNI does not knowingly collect personal information from children under the age of 13. In the event that FLYNNI ever does so, we will strictly comply with the Children’s Online Privacy Protection Act.

Communications: If you provide FLYNNI with personally identifiable information, this information may be used to provide you with information regarding FLYNNI and its products and services. For example, we may communicate to you information regarding promotions, surveys, contests, sweepstakes or product or service updates. Your personally identifiable information may also be used to improve and customize our website’s content, layout and services. These uses improve and customize our interactions with you.

If you contact a customer service representative or jewelry consultant and provide personally identifiable information to the consultant or submit a request through our Website, we will use your information to respond to your request and to provide you with additional information that we believe may be helpful to you.

In addition to the uses set forth above, if you place an order with FLYNNI, we will use your personally identifiable information to confirm your order, prevent and detect fraud or abuse, respond to your requests or inquiries, provide you with other administrative information regarding your order and provide you with any other information we believe may be helpful to you.

If you do not want to receive certain communications from FLYNNI you may elect to opt-out of receiving such communications; please see the “Choice/Opt-Out” section below for more information.

Internal Use: We may compare and review your personally identifiable information for errors, omissions and accuracy. We may also use your personally identifiable information internally to improve our marketing and promotional efforts, website content and product offerings. Your personally identifiable information may also be used internally to conduct internal research on our users’ demographics, interests, behavior and generally to better understand and improve the usability, performance and effectiveness of our website and our marketing programs.

Compliance with Law and Fraud Protection: We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, including suspected fraud, or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Partners, Affiliates, and Service Providers: We may share your personally identifiable information with authorized third party partners, agents and contractors. For example, if we need to ship something to you, we must share your name and address with a shipping company. Examples of other third parties that we may share your personal information with include: webhosting companies, fulfillment companies (e.g., companies that fulfill product orders), loose diamond suppliers, jewelers, assemblers, data analysis firms, affiliates, third party consulting or marketing firms and e-mail service providers. Additionally, if you use a credit card or other financing alternative to place an order with FLYNNI, to confirm and process your order we will share your personally identifiable information with the credit card company or financing company. These third parties only receive personally identifiable information if such information is needed to perform their function(s), and they are not authorized to use any personally identifiable information for any other purpose(s) other than the purpose(s) set forth by FLYNNI. We only provide third-parties with the minimum amount of personally identifiable information necessary to complete the requested service, product or transaction. In the event that our authorized third party partners, agents and contractors provide personalized advertising to you, you may opt out of receiving said personalized advertisements from multiple advertising companies by visiting the following website: http://www.networkadvertising.org/choices or http://www.aboutads.info/choices.

Feedback and Testimonials: If you provide feedback or testimonials on the website or on FLYNNI products or services, we may post this feedback or testimonial, including personally identifiable information, on the website or in marketing and promotional materials. We may, by our sole discretion, edit feedback or testimonials for length and content.

Special Events: If you choose to participate in a special event (for example, a promotion, contest or sweepstake), FLYNNI may share your personally identifiable information with those organizations participating in the applicable event. Typically, these third parties do not use your information for any other purpose other than to manage the event. In some cases these third-party partners may send you promotional materials regarding their products and services. In these cases, you will be given the opportunity to opt-out, and not have your personally identifiable information shared with that third-party partner.

Send an item to a Friend / Refer a Friend: When you e-mail a product to a friend or refer a friend, we request that you provide names and e-mail addresses for you and your friend. This ensures that your friend will know that you have requested that FLYNNI send them an e-mail. The information FLYNNI collects from you and your friend will only be used in ways as set forth in this Privacy Policy.

Business Transfer: Your personally identifiable information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personally identifiable information would be transferred as one of the business assets of the Company.

International Transfer: Your personally identifiable information may be stored and processed in the United States or any other country in which FLYNNI or its partners, affiliates, service providers, subsidiaries or agents maintain facilities and by using this Website, you consent to any such transfer of information outside of your country.

IP Address: When you visit our website, FLYNNI collects your IP address to assess, diagnose problems, and improve functioning of our website, servers, and hosting providers as well as to analyze trends and traffic patterns, gather demographic information, and track the date, time, and duration of each session within our website. Your IP address may also be used in combination with your personally identifiable information for credit fraud protection and risk reduction.

Data Collection Devices, such as Cookies and Web Beacons: In some instances, FLYNNI may collect non-personally identifiable data through the use of cookies, web logs, web beacons and other monitoring technologies. Where authorized by us, third parties may use cookies, FLYNNI’s web log files, web beacons and other monitoring technologies to compile aggregate statistics on FLYNNI’s behalf to improve the usability, performance and effectiveness of our website and marketing programs. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

COOKIES

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. We use cookies on certain pages of our website to, among other things, analyze our web page flow, measure promotional effectiveness, deliver you a more customized shopping experience, track visits from our affiliates and partners and allow the use of our shopping cart. FLYNNI does not use cookies to store or collect any personally identifiable information.

FLYNNI uses cookies for the following purposes:

Operational: Cookies are essential in order for you to use our site and its features, such as our shopping bag, as well as to access secure areas, such as your personal account.
Analytics and Performance: Cookies collect information about how you use our site and remember the choices you make (such as your language or location) to provide an enhanced performance and a more personalized experience.
Customization: Cookies allow us to gather information on how our website is being used so that we can provide content that is relevant to you.
Targeting and Advertising: Cookies help us deliver advertisements that are more tailored to you and your interests, as well as limit the number of times you receive the same advertisement. We also use cookies to measure the effectiveness of our advertising campaigns.
Social Networking: Cookies allow users to share our pages and content to third-party social networking sites.
At all times, you are free to decline our cookies if your browser permits. Most browsers allow you to refuse cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. You can find out more about cookies and how to decline them on www.aboutcookies.org. Please note that by declining the use of cookies you may not be able to use certain features on our website.

We reserve the right to update our cookie policy at any given time. Legal and technological changes may require us to inform you of the activities we undertake if the latter affect your privacy rights. Checking this page occasionally will ensure you are familiar with any and all policy changes.

WEB BEACONS

FLYNNI Web pages may also contain electronic images know as Web beacons. These Web beacons allow FLYNNI to count users who have visited certain Web pages or to deliver co-branded services. FLYNNI may also include Web beacons in its email messages in order to determine whether the message has been opened or acted upon. These third-party cookies collect statistics in aggregate form in tools such as Google Analytics. We also use Google Analytics Advertising Features. Read more about it and how you can opt out here: https://tools.google.com/dlpage/gaoptout/.

Additionally, FLYNNI may use third-party advertising or content delivery companies to serve ads or images on our website or on other websites on the World Wide Web. These companies may use web beacons to place a persistent cookie on your computer. Doing this allows the third party to recognize your computer each time you visit certain pages or emails and compiles anonymous information. Learn more about disabling third party cookies and advertising or targeting cookies by checking http://youronlinechoices.com/.

Links to Other Websites: Our website may provide links to other third-party websites which are outside our control and not covered by this privacy policy. We encourage you to review the privacy policies posted on these (and all) websites.

Updating Your Information: If you would like to update or revise your personally identifiable information, please contact us at info@flynni.com or contact one of our customer representatives at 800-691-0952.

Choice/Opt Out: To opt-out of receiving communications from FLYNNI, contact us at info@flynni.com. To opt-out of receiving e-mail promotions from FLYNNI, please follow the unsubscribe instructions in our promotional e-mail correspondence. Please note that opting out of communication received from FLYNNI does not affect our communications with you related to orders placed with FLYNNI. Additionally, it does not affect our use of your non-personally identifiable information.

Your Consent to FLYNNI’s Privacy Policy: By using this website, you agree to FLYNNI’s privacy policy. This is our entire and exclusive privacy policy and it supersedes any earlier version. We may occasionally update this privacy policy to reflect changes in our practices and services. When a revision is made we will revise the “last updated” date on this page. FLYNNI encourages you to periodically review this policy to learn how we are protecting your information. Your continued use of this website constitutes your consent to this privacy policy and any updates.

Your California Privacy Rights: California Residents – If you are a resident of California, in addition to the rights set forth above, you have the right to request information from FLYNNI regarding the manner in which FLYNNI shares certain categories of personal information with third parties for their direct marketing purposes. California law gives you the right to send us a request at a designated address to receive the following information: (1) the categories of information FLYNNI disclosed to third parties for their direct marketing purposes during the preceding calendar year; (2) the names and addresses of the third parties that received that information; and (3) if the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed. FLYNNI may provide this information in a standardized format that is not specific to you.

Questions or Comments: If you have questions about this privacy policy, or the information practices, please contact the FLYNNI customer service department at info@flynni.com.

Last Updated July 10, 2015